Please directly contact the retailer or vendor who installed your Ziptrak® system in Singapore, in the event of any queries or warranty claims. Each retailer or vendor has their own service warranty period and conditions that consumers should be aware of, before deciding to engage a retailer or vendor for the installation of their Ziptrak® in Singapore.
Warranty for Ziptrak® components
Ziptrak Pty Ltd hereafter called “The Company” does warrant all its Ziptrak® components to be free from defects in materials and workmanship under normal and proper use for a period of TWO YEARS starting from the date of final invoice (presented from the retailer / vendor to the customer). Claims are to be made within 7 days of receipt of goods (for component buyers).
The Company’s only obligation shall be to replace with the least possible delay. Defective components which do not conform to warranty, without any other Indemnity relating to fabrication, installation and re-installation or consequential damages.
The components that are replaced pursuant to the terms of this warranty shall be retained by The Company.
All costs related to the installation and re-installation of the Ziptrak® components covered by this warranty is not the responsibility of The Company. The Company will not be responsible for any consequential damages during or following installation procedures.
If the buyer resells any Ziptrak® products to another buyer or end user, it shall include all the provisions of this warranty in such resale. The Company’s responsibility to any such third party shall be no greater than The Company’s responsibility under the warranty of the original buyer.
The following are exclusions from this warranty:
- If usage, adaptation or installation are not in accordance with our written installation and operation instructions.
- If the product has been dismantled or returned with clear evidence of abuse or other damage.
- If our written specifications are not properly applied to the buyer when selecting the components.
- If our written instructions for installation have not been followed.
- If our components have been used to perform functions other than the functions they were designed to handle.
Should you have any further questions about the warranty, please contact us.